Refund Policy: you can request a refund for unused and unexpired westerndata server products or unused westerndata server credit at any time, by submitting a support request to customer support. Refund requests carried out through other means shall not be eligible for a refund. No refunds shall be given for products or credit that is not directly acquired online from westerndata server (e.g. vouchers, referral bonuses or pre-paid cards are not refundable),
Westerndata server reserves the right to deny repetitive refund requests (more than twice for any given type of westerndata server products). Upon a duly submitted refund request, westerndata server will refund you the credit balance of your westerndata server credit. Where you have used less than one unit of prevail currency of your westerndata server credit, your westerndata server credit will be refunded in full. Upon a duly submitted refund request, westerndata server will refund you on a pro rata basis for the unused period of subscription of the westerndata server products. All refunds shall be paid either through the original payment method used, or any other reasonable payment method to be determined by westerndata server, and addressed to the person that deposited the credit initially or your westerndata server credit shall be adjusted accordingly.
Cancellation Policy: westerndata follows a transparent and no fuss cancellation policy. Here are the terms of the policy: All cancellation requests should be sent to our billing department at https://westerndatacenter.com/manager Cancellation will not be valid until it is confirmed by the billing department. Westerndata will not be held responsible for any third party services, such as web development, content writing etc. If there is an issue with your account or support, we’d be happy to resolve any questions or concerns you may have. Please feel free to submit a support ticket with your issue, at: https://westerndatacenter.com/manager/submitticket.php or contact our LiveHelp/Chat support from https://westerndatacenter.com
Cancellation of the Service within 30 Day money back guarantees Period:
1) You will get full refund within 30 days of signup if you want to cancel. Money Back guarantee is included in all web hosting plans. However Money Back Guarantee policy does not apply to services such as : Domain Registration, Domain Renewal, Domain Transfer, Dedicated IP, Dedicated SSL Certificate and Web Design services or on Renewal of any Hosting Products.
Requests for these refunds should be made by placing ticket to our billing dept at: https://westerndatacenter.com/manager/submitticket.php
2) Thirty (30) day money-back guarantee is valid for credit-card payments only. Due to the costs associated with processing payments made by other methods, we are not able to offer the thirty (30) day money-back guarantee for other payment methods.
3) Also if you have availed free account migration within the first 30days of signup with any of the hosting product/services then the 30-day money back will not apply due to resources spent on account migration.